Return & Refund Policy

We want you to be completely satisfied with your purchase.

Last updated: January 26, 2026

Quick Overview

7 Day Returns

For new products

3 Day Returns

For used products

5-7 Days

Refund processing

You may return a product if:

Returns are not accepted for:

1
Initiate Return Request
Go to your order history and select "Request Return" for the item
2
Provide Details
Explain the reason for return and upload photos if applicable
3
Approval
Our team will review and approve your request within 24-48 hours
4
Ship the Product
Pack the item securely and ship to our return address or schedule a pickup
5
Receive Refund
Once we receive and inspect the item, your refund will be processed

Refunds are processed to the original payment method used for the purchase.

5-7 business days after we receive the returned item.

Mobile wallet refunds are typically processed within 3-5 business days.

Bank refunds may take up to 7-10 business days depending on your bank.

• Shipping costs for returns due to change of mind are borne by the customer
• Defective product returns will be shipped at no cost to you
• Exchange is available for marketplace purchases within 3 days
• For high-value items (above ৳50,000), a video unboxing is required for return claims